FAQs

A customer account is not required but is convenient for those who purchase frequently.

Creating an account allows you to save company information and order history for re-ordering convenience.

Once weight and shipping/freight costs are factored, we will contact you with final cost and request payment.

Currently we accept VISA and MasterCard payments.

For pricing quotes, please contact us during business hours (8am-5pm EST) at 800.342.1611 (within USA) or 732.988.0909 (international).

You can also reach us anytime through our Contact Us request.

Ready to place an order? We will contact you with final pricing (including applicable shipping, HAZMAT, or international fees) prior to payment.

Absolutely! Just give us a call during business hours (8am-5pm EST) and we’re happy to help.

You can also reach out through our

Contact Us form anytime.

Shipping costs vary based on weight and US/International delivery location.

Orders are shipped via UPS, DHL, and International Air Freight.

We will contact you to review final invoice price, including shipping fees, once we receive your order or inquiry.

Yes! Contact us with the product number and we will locate the part for you.

Most stock items are shipped same day or next day. We will advise lead time on special items when the order or quote is requested.

Worldwide!

Domestic and international shipping is available via UPS, DHL, and/or International Air Freight.

Privacy Policy

What information do we collect? We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent By using our site, you consent to our privacy policy.

Changes to our Privacy Policy If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 2/01/2023

Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. www.terriss.com 1020 Campus Drive West Morganville, NJ 07751 USA orders@terriss.com 732-988-0909

RETURNS: Call or email your return request to orders@terriss.com for RMA. TERRISS is not responsible for items returned without approval.

Once RMA is issued, TERRISS will accept, for return or exchange, items that are in new condition, unopened, in original packaging, & free of damage within 15 days shipment. Returns made after 15 days are subject to a 20% restocking fee. Shipping & processing fees are at the customer’s expense and are not refundable.

SPECIAL ORDERS: Non-stock & custom items are subject to an additional 10% processing fee. 

Terriss Industries Inc. (TERRISS) warrants that each product sold hereunder will conform substantially to the technical specifications in Terriss’s product catalog for twelve (12) months from the date of shipment for the Product. Pressure gauges, thermometers and other commodities are considered wear items and warranted for 30 days. This warranty does not apply to consumable products such as chemical reagents; or consumable components of a product. 

TERRISS shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the TERRISS instructions (whether oral or in writing), incorrect storage or handling, misuse or alteration or repair of the Goods without the Company’s approval.

Limitation Of Liability: You agree and acknowledge, TERRISS shall have no liability to you whatsoever for any direct, indirect, punitive, incidental, special consequential damages arising out of or connected with the use or misuse of its products.  In particular, given the nature of TERRISS products, you agree and acknowledge, under no circumstances whatsoever shall TERRISS be liable to you for any consequential damages for damage to any non-TERRISS product or service, arising from the failure, use or misuse of a TERRISS product. This limitation also applies to products distributed and sold by TERRISS.

In the event, a court of law with proper jurisdiction finds TERRISS liable to you for any purpose, you agree and acknowledge TERRISS’s maximum liability shall not exceed the purchase price of one unit of product giving rise to such liability, or $250.00, whichever is greater.