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Please don't hesitate to telephone us with your questions. By talking to our customers we learn about your problems, needs and solutions.

1.800.342.1611
toll-free in the USA

1.732.988.0909

English and Spanish spoken.

Terms and Conditions

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Prices: Prices are current at time of publication (print or electronic), however, where changes have occurred, prices prevailing at the time of shipment will apply. In the case of back ordered items, we will provide price protection whenever possible. Please contact us or check our web site for current pricing information.

Method of Shipment: All orders are shipped UPS Ground Service unless otherwise specified. UPS Red, Blue, Orange or other expedited services are available on request. If the order exceeds UPS size or weight regulations, it will be shipped by common carrier according to our best judgment. All freight is F.O.B. Asbury Park, New Jersey, USA.

Terms: Terms of payment are "1% 10, Net 30 Days" with approved credit. Our Credit Department will assist you in establishing credit. We accept VISA/MasterCard. You may also request C.O.D. shipment.

Sales Tax: New Jersey Sales Tax will be charged on orders shipped to New Jersey unless a tax exempt certificate for the New Jersey location is furnished.

Return Goods Policy: All returns must be authorized by Terriss and may be subject to a 25% restocking charge. To obtain credit for your return, prior authorization is necessary. Please contact us for a return authorization number.

Items not authorized for return include:
• Open chemicals
• Items whose shelf life has expired or whose expiration date is too short for resale
• Items purchased on a "special order basis"
• Discontinued items
• Items not purchased from Terriss

Breakage or Damage:
When shipped to you by United Parcel Service: Keep damaged material with the container, packing and delivery receipt until inspected. Complete form on back side of packing slip and return slip only to Terriss and we will put in the claim. Advise if replacement is required.

When shipped to you by Truck: Keep damaged material with container, packing and delivery receipt until inspected. Contact trucker immediately and report damage. File claim with trucker payable to yourselves. Please advise if replacement is required.

When shipped to you by Parcel Post: Keep damaged goods with the container and packing material for inspection. You must make claim with local Post Office payable to yourselves. Notify us at once giving details and advise if replacement is required.

Shortages: Recheck contents against quantities shown in shipped column. Items may have been back ordered. Check carefully in packing material for small items. Check if merchandise was shipped in two packages. Was the item removed before complete unpacking and checking was performed? Notify us immediately by filling in the appropriate section on the back of the packing slip, with all details.

Export Orders: Advance payment based on our Proforma Invoice is required on all export orders. We accept Irrevocable Letter of Credit confirmed by a U.S. bank, payable in U.S. dollars. Please contact our Export Department with your requirements.

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